Contracts
How do I request service on the CGT Pipeline?
CGT currently offers Firm Transportation, Interruptible Transportation, Park and Loan, Pooling, and Capacity Release services. To request service, please complete a service request form. This form can be found in the "Downloads" section of CGT's Informational Postings Web site.
How do I request an Agency agreement?
The first step in requesting an Agency Authorization form is to complete a Form of Service Request. This form can be found in the "Downloads" section of the Informational Postings website.
General System Info
How do I access CGT's Customer Activities Web site?
For companies needing first-time access to CGT, a CGT Internet Web site User Agreement Form must be submitted. To access this form:
- Go to the Informational Postings/Downloads page and select CGT Internet Web site User Agreement.
- Complete form and fax to 803-217-2104.
For existing companies that need a new user set up, please complete the Exhibit A page of the CGT Internet Web site User Agreement and fax it to 803-217-2104.
Who is my Account Manager?
If you are unsure who your account manager is, please call the CGT customer service number at 866-401-5CGT.
Are CGT training classes offered?
Training class offerings are posted on CGT's Informational Postings website as a Non-Critical notice, and include information on how to sign-up. On site training may also be available upon request. Contact your account manager to inquire about on site training.
My account is locked/password needs to be reset, what do I do?
Navigate to CGT's Customer Activities Web site and click the orange "login" button in the top right corner of the page. You will be redirected to the login screen. Just left of the sign in box, click the link that says, "Forgot your Password?". Enter your UserName and E-Mail address and click the "Recover Password" button. An email will then be sent to you that contains a hyperlink that will take you to a password reset page. You have 1 hour to reset your password.
How do I sign up to receive email alerts of scheduling cuts, bump notices, and public EBB notices?
In order to sign up for email alerts, please complete a CGT Internet Web site User Agreement found on the with the "Receive Critical Notices (Emergency Contact for Customer)" box on the last page checked. Fax the form (803) 217-2104. The CGT Internet Web site User Agreement can be found on the Informational Postings/Downloads page.
What is the CGT Informational Postings website?
CGT’s Informational Postings website contains both FERC and NAESB WGQ-required information, as well as public information that CGT provides to assist customers in conducting their daily business. Information provided includes the following:
- Cycle Indicators –Open/Closed indicators for Nomination and Confirmation Cycles
- Critical and Non-critical Notices
- Various forms (including the CGT Internet Web Site User Agreement and Form of Service Request)
To access CGT's Informational Postings, navigate to http://ebb.carolinagas.com/
Where can I find CGT contact information?
Contact information for specific CGT representatives is listed on CGT’s Informational Postings Web site. To access this information, click on the Downloads link in the left menu. Then click the "Details" link for the line containing the "CGT Contact List". For general information and help, please call CGT's customer service line at 866-401-5CGT.
For how long is the Index of Customers (IOC) retained on CGT’s Public EBB?
The Index of Customers is filed with the FERC and posted on CGT's Informational Postings Web site at the beginning of each quarter, with only the most recent version available.
Where can I find the Index of Customers (IOC)?
To access the Index of Customers, click the Index of Customers link from CGT's Informational Postings Web site.
How do I report a gas pipeline emergency?
To report a gas pipeline emergency, contact CGT's Gas Control department 24 hours a day, 365 days a year at 1-800-789-7272.
Can I access a map of the CGT system?
A map of CGT's system can be accessed by clicking the Map link under the Tariff section of the Informational Postings Web site.
Tariff
Where can I find rate information online?
The FERC approved rates, according to type of service, are contained in CGT’s FERC Tariff. These rate schedules can be accessed from CGT’s Informational Postings Web site under the Tariff link (on the left hand navigation menu). Additionally, monthly Cashout rates are posted monthly under Non-Critical Notices, which are also accessible from the Informational Postings Web site.
Measurement Information
What report can I use to see current flow rates?
The FG060 - Intraday Snapshot Report contains this information. The report shows current flow rate (mcf/hr), current deliveries for the Gas Day, and total deliveries for previous Gas Day. Please note that the data on this report is unaudited. To access the report, login to CGT's Customer Activities Web site, click on the Reporting link in the left hand navigation menu, and select FG060 from the dropdown.
I need Gas Quality information for the gas delivered to my facility. Where can I find this information?
There are 3 areas where this information is provided on CGT’s Internet Web site. The main pages for the Informational Postings and Customer Activities Web sites show current information for 5 locations throughout CGT’s system. This is an Intraday snapshot of current gas quality and is unaudited. The second location is on the FG040 - Gas Quality report which shows the daily averages for specific gravity, BTU and detailed composition. This is also an unaudited report. Unfortunately, we are unable to provide the detailed composition for specific delivery points in our system. A third location is on the TA130 – Month Meter/Station Totals report which shows audited specific gravity and BTU. The TA131 - Monthly Meter/Station Totals By Gas Day report also provides this information. These reports can be accessed by clicking on the Reporting link in the left hand navigation menu and selecting the appropriate report number from the dropdown.
