Protecting Your Privacy

At Dominion Carolina Gas Transmission, LLC ("Dominion," "we," "us," or "our"), privacy is an important part of how we do business. We are committed to protecting your personal data while providing safe, reliable and affordable services. This Privacy Policy explains our online information practices and the choices you can make about the way your information is collected via the Dominion website and used by us. By using this website, you accept the terms and conditions of this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, do not use this website and do not submit any information to Dominion via this website.

Information We Collect

In order to promote the most efficient use of our products and services and to provide easy access to our website, Dominion collects information about its customers both directly from the customer and through the use of cookies stored on customers’ computers.

Customers provide information when they contact us via the Web or use one of our services.

You may be asked to provide certain personally identifiable information while using our website, including but not limited to your name, mailing address, phone number, and email address ("Personal Information"). By providing Personal Information to us via this website, you are agreeing to permit us to use the Personal Information as described in this Privacy Policy.

When you visit our website, our servers may create small files called cookies on your computer, making it more convenient for you to use the website by verifying when you travel from page to page. The data we collect on website usage from cookies is maintained securely and is not tied to your Personal Information. We do not sell or transfer the data we obtain from cookies, and we only use it in aggregate form. If you object to this practice, please consult your browser’s documentation for information on erasing or blocking cookies. If you reject cookies, you may still use our website, but your ability to use some areas of our website could be limited.

The website is not designed for or targeted to children under the age of 13. We will never knowingly collect information from a child under the age of 13 and will delete any information that appears to be submitted by a child under the age of 13.

How Dominion Uses and Discloses the Information We Collect

Any information we gather, whether voluntarily provided by you or automatically collected, may be used to provide you with requested services and to support our business functions. For example, we may use your information to:

  • Provide customer service
  • Respond to your requests for services and communicate with you about those requests
  • Answer your questions
  • Improve our services
  • Notify you about services and changes that may affect you
  • Share important information with you (for example, during a major storm)

Dominion does not disclose information about you to third parties except under strict contracts for the purpose of providing customer service or enhancing our services. Dominion does not sell your Personal Information, nor does Dominion provide such Personal Information to third parties for the purpose of marketing products or services.

Notwithstanding any other statements or representations here or elsewhere on our website, we reserve our right to disclose any information in our possession if we are required to do so by law, as requested by our regulatory agencies, in connection with the sale of all or a portion of our businesses, or if we believe, in good faith, that such a disclosure is necessary to comply with the law, defend our rights or property, or to respond to an emergency situation.

How Dominion Protects Your Personal Information

Dominion is strongly committed to protecting the privacy, security and integrity of your information. We treat all Personal Information of our customers as confidential and we also use industry-standard practices to protect your Personal Information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, firewalls, intrusion monitoring, and technology to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and Dominion Carolina Gas Transmission cannot guarantee the information you provide will never be obtained by unauthorized persons. Dominion therefor assumes no responsibility for the security of any Personal Information you submit to the website.

Dominion will not intentionally disclose your password to a third party; however, you are also responsible for maintaining the privacy and security of your password. You are responsible for all activity that takes place under your account. We strongly urge you to take precautions to guard the confidentiality of your user name and password. We advise you to not share your user name or password with third parties or use your password for any other website. Passwords are your first line of defense against unauthorized access to your account. If your password is compromised, your information can be misused. If you believe your password has been compromised in any way, please contact us.

Third-Party Websites

For the convenience of our users, our website may contain links to third-party websites that collect personal information by and for other parties. Any use of external links is at the sole discretion of the user. If you link to a third-party website, you will leave Dominion’s website, and any personal information you provide on the third-party website will be governed by the privacy policy of that website. When you link to a third-party website, we recommend that you investigate the privacy practices and policies of such website. Dominion does not assume responsibility for the actions of any other parties.

Correcting, Updating, or Removing Personal Information

If you are concerned about the Personal Information you have provided to us, or would like to review, correct, update or delete that Personal Information, please contact us. Please allow us up to ten business days for the change to take effect. To correct, update or remove personal information, contact us.

Changes to Our Privacy Policy

Dominion reserves the right to change this Privacy Policy at any time. All modifications or updates to the Privacy Policy will be posted on this website. You should periodically visit this page to review the most up-to-date version of the Privacy Policy. If we decide to make material changes to our Privacy Policy, we will notify you on this website. When an update is made, the date at the bottom of this page changes to reflect the date new content was posted. Use of our website after the posting of a revised Privacy Policy constitutes your agreement with the revised policy. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.

Questions and Comments

If you have any questions or comments about this Privacy Policy, our privacy practices, the website, or your dealings with Dominion, please contact us.

Effective Date: 06/01/2015